The global COVID-19 pandemic saw an influx of land-based casino players migrate online in search of viable alternatives to in-person gaming.
European Gaming spoke to Adriana Nitu, Sales Manager at Vivo Gaming, about the challenges involved in managing this shift and what they’ve done to retain these players as life returns to normal.
How do you accurately replicate the land-based casino experience as closely as possible to give players that authentic feeling when playing their favourite table games? What innovations were developed to ensure this?
The dealer is the heart and soul of making the experience feel as authentic as possible. The human element cannot be understated, so go to great lengths to ensure that all staff are professionally trained and have a great deal of experience behind them before they’re put in front of a camera. Of course, our expert dealers are showcased within our high-quality studios, home to all of the best live dealer games that people would usually gravitate to if they were in a land-based…
