livepro is COPC Inc.’s first Approved Technology Provider in Knowledge Management.
WINTER PARK, Fla., Sept. 1, 2021 /PRNewswire/ — COPC Inc., a global consulting, certification and training firm that has set the standard in customer experience (CX), is pleased to announce that livepro has met the requirements to become an Approved Technology Provider (ATP).
The ATP program recognizes technology solutions proven to deliver real business value that help companies deploy best practices found in the COPC Customer Experience (CX) Standard. livepro is a leading Knowledge Management solution designed to help contact centers improve customer satisfaction, boost staff confidence, reduce costs and decrease average handle time.
“We are thrilled to announce livepro as the first technology provider in Knowledge Management to achieve ATP status for its well-loved and widely adopted Knowledge Management tool. Our team reviewed the tool’s usability and functionality and interviewed staff from several livepro clients to obtain insight into daily usage habits. We used these findings to…
