The customer support chatbot of a UK-based mail distribution service, DPD, swore at a customer, forcing the company to shut down the AI chatbot. The delivery firm employs both AI and human operators in its online chat. However, the AI chatbot, which was originally designed to help customers with their queries, started using inappropriate language and even criticised the company during an interaction with a customer.
Ashley Beauchamp, the customer who had interacted with the chatbot, shared the conversation on the social media platform X (formerly Twitter) she had with a chatbot that exhibited erratic behaviour. Since Thursday, the post has been viewed 1.8 million times.
“Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It’s utterly useless at answering any queries, and when asked, it happily produced a poem about how terrible they are as a company. It also swore at me,” wrote Beauchamp, in his post.
The customer asked the chatbot to swear, but the chatbot denied it; then they asked the AI again, writing, “Swear in your future…
Ashley Beauchamp, the customer who had interacted with the chatbot, shared the conversation on the social media platform X (formerly Twitter) she had with a chatbot that exhibited erratic behaviour. Since Thursday, the post has been viewed 1.8 million times.
“Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It’s utterly useless at answering any queries, and when asked, it happily produced a poem about how terrible they are as a company. It also swore at me,” wrote Beauchamp, in his post.
The customer asked the chatbot to swear, but the chatbot denied it; then they asked the AI again, writing, “Swear in your future…
