Demand for cloud contact centres has risen due to many tech advancements. How has this reshaped the customer service industry? Learn more on our blog.
Also known as a customer interaction centre, a contact centre refers to a central point in any business from which all customer engagements are managed. The primary purpose of this department is to provide the necessary customer support services, technical assistance and help in marketing.
With the introduction of cloud contact centres, all these tasks are centralized and handled on the internet. As such, a contact centre agent can access the database and fulfil their duties from anywhere, without necessarily being at the office. Finding the right cloud contact center in the UK for your business is very crucial to ensure consumer satisfaction, frictionless customer journeys and avoid any frustrations. (1)
So how is the customer service industry benefiting from cloud contact centres? Keep reading to learn more.
Improved agent versatility
Following the effects of COVID-19, most businesses were forced to shift from traditional…
