A mum has been left heartbroken after her cat was mistakenly sent for a mass communal cremation.
Ashley Foster, 47, was grieving the loss of her 15-year-old beloved cat Freddie who she had to have put down due to his deteriorating health on August 16.
However, on September 6 she contacted Vets4Pets in Washington, Sunderland, to tragically discover that she would not be receiving Freddie’s ashes after he had been taken for a mass cremation.
Ashley said: “I couldn’t believe it. I thought the woman at the vets was joking on the phone.
“She said I won’t be getting Freddie back and I just hung up. I just cried all day after that. It was like losing him all over again.
“I received a card from the vets with Freddie’s footprint and some of his fur in the post after he died.
“On my receipt it clearly states ‘individual cremation’ so I don’t know how this has happened.