Kaia Lear, 42, had touched down at the busiest UK airport outside London but allegedly faced a delay as “inexperienced” staff got bags off the plane. She had travelled with TUI after a one-week stay in Cancun, Mexico, and, following the wait on the plane, she claims she got inside the terminal to find a huge number of bags everywhere.
TUI employees had allegedly told Kaia luggage staff were unable to work “unaccompanied” as they did “not have enough clearance to walk around on their own”.
But photographs published by Manchester Evening News show rows of suitcases left in the baggage reclaim room.
The mum, from Nether Alderley, Cheshire, said: “Coming downstairs we can see the odd bag here and there stranded. We came round the corner and we could see a sea of bags.
“At the darker end there was just bags and bags piled up. It was unbelievable. Everyone coming downstairs though ‘what is going on’.
“The labels were from all over. We asked and the staff said people have waited for more than two hours and just given up and been told to come back.”
A spokesperson for Swissport, which…
