Gibraltar’s status as one of the few destinations on the UK government’s green list prompted a surge in demand from Britons wanting Mediterranean sun without quarantine requirements.
But dozens were left stranded last month after arriving at a hotel only to find that it was full.
Vincent Howell* and his partner were among those who were turned away from The Eliott Hotel in the old town at the start of an £1,800 package holiday. They had booked through Lastminute.com, and say the agent did not help when they found that there was no room.
“We were told that the hotel had been rejecting new reservations for more than a week, but that Lastminute.com had continued to accept new customers,” he says.
“There were multiple people in the same predicament in reception. We were advised to call Lastminute.com immediately as the hotel couldn’t put us up. We did so, and were promised a call back within the hour, but it never came.”
The couple tried to find other accommodation, but no hotels or holiday rentals had vacancies.
Eventually, The Eliott offered them the option of checking in…
