DHL is the UK’s least reliable courier firm, a survey has suggested, as postal workers walk out again – the fifth of seven strike days this month.
The industrial action has prompted a warning to shoppers not to rely on online orders for Christmas.
The British Independent Retailers Association said people should go into stores in person if they want to get gifts before the big day.
Royal Mail vehicles lined up during the strike
(PA)
Parcel companies say the postal strikes are driving up demand for their services, in some cases forcing them to delay next-day deliveries as people and firms seek alternatives to the Royal Mail.
But new research has revealed a slew of Christmas “delivery disasters” last year.
When consumer group Which? surveyed more than 1,500 people about their experience of deliveries last Christmas, it found that two in five suffered one or more problems.
One online shopper reported a pet tarantula was delayed in the delivery system and held…
