- Ace Hardware Recognized Among Top 1% of Brands in Second Annual Forbes Survey of 3,500 Companies
Ace Hardware, celebrated for its exceptional customer service as “the Helpful Place,” has once again secured the top spot in the home improvement category on the second annual Forbes’ Best Customer Service list. This recognition underscores Ace’s ongoing mission to redefine customer satisfaction and demonstrates its dedication to helping communities worldwide. Building on its successful “Service So Good, It’s Guaranteed” initiative launched in 2023, Ace continues to deliver unmatched service while evolving to meet the changing needs of its customers.
To earn this badge of honor, Ace Hardware ranked in the top 1% of outstanding brands identified by consumers among more than 3,500 eligible companies. Forbes, in partnership with data analytics firm HundredX, conducted a year-long survey involving over 181,000 U.S. participants, who provided millions of ratings. Survey respondents evaluated brands based on four key areas of customer service: staff helpfulness, speed, services,…
