- Provisional findings show competition in the £9 billion UK cloud services markets is not working as well as it could be.
The Competition and Markets Authority’s (CMA) independent inquiry group has today published provisional findings following an in-depth assessment into cloud services. It has provisionally found that competition is not working as well as it could be, which is likely to be leading to higher costs, less choice, less innovation and lower quality of service for businesses and organisations across the UK economy.
Cloud services provide vital infrastructure which supports improved innovation, productivity and scaling for most businesses and organisations in the UK. Customers include financial services, retailers, digital start-ups and key public services who spent £9 billion on cloud services in 2023, a figure growing by over 30% each year.
In its report, the inquiry group provisionally found:
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Cloud customers face a limited choice of providers and do not consider many providers are able to provide the range of services that they need….
