Rail Delivery Group grants Travel Agent Licence
Travel and expense software provider American Express Global Business Travel (Amex GBT) has revealed its obtained a Travel Agent Licence (TAL) from UK industry body Rail Delivery Group (RDG).
The TAL licence will allow Amex GBT to sell a wider array of National Rail products to its corporate customers, holding responsibility for sales, refunds and customer care.
Amex GBT has worked with RDG since 2021 to develop customer experience improvements that “support greater use of rail in corporate travel programmes”.
It is also participating in the Green Travel Pledge, an RDG initiative to provide comprehensive emissions data for domestic rail.
Rachel Tonge, vice president SME client management EMEA of Amex GBT, said: “Rail is an increasingly important lever for our customers to manage their travel programmes – from carbon emissions to traveller wellbeing and cost of trip.
“Gaining an RDG Travel Agent Licence means we can invest more in rail retailing, increase our advocacy for the industry, and better meet our customers’ needs around…
