‘My Deliveroo order was wrong and they refused to replace it. Is that allowed?’
Every Tuesday we get an expert to answer your Money Problems. You can WhatsApp us yours here or email us at moneyblog@sky.uk
Today we are tackling this issue sent to us by Patrick…
My Deliveroo arrived with the main item wrong. They wouldn’t issue a replacement and would only give me credit or a refund. Even with credit, to replace it would cost me delivery fees of £2.99, a £0.50 service fee and a small order service fee. Is it legal to refuse to replace? What are my rights when a takeaway arrives wrong?
We asked consumer expert Scott Dixon from The Complaints Resolver to tackle this one.
He says issues with takeaway deliveries had soared since the creation of delivery apps, with companies able to fob customers off with a range of excuses.
“Common problems I see are delays resulting in food being cold and inedible, spilt coffee over food, orders never arriving or being delivered to the…
