NatWest has issued an update after several customers were affected by an issue where they couldn’t see details of their account online.
One customer contacted the bank over X to say they were having problems viewing their details this morning (October 29). They said: “Why can’t I see my credit card online banking? Just says ‘Sorry we can’t show your account details right now, but you can still use your card as normal’?”
NatWest said in response: “We’re aware of an issue at the moment with viewing credit cards on the app and online banking.
“The team are working hard to resolve this as soon as possible but you can still use your card in the meantime.”
Another concerned customer got in touch over X to report a similar problem. They said: ” I cannot view my credit card either online or via the NatWest app – what is the issue?”
The bank said in reply: “We are aware of this issues and we are working hard to fix the issue. In the meantime, you can continue using your card as normal. Please keep me posted, as I would love to this back up and running for you.”
The customer then asked how long…
