Water companies are to pay out millions of pounds to customers after falling short of key targets for pollution and leakage, and after supply interruptions have affected billpayers.
Thames Water is the company that has to pay out the most, with more than £101million to send to customers, followed by Southern Water, which has to pay out £43million.
Ofwat has confirmed the payments after several suppliers were found to be in the lowest category for their quality of service, including Dwr Cymru, Southern, Thames, Anglian, Bristol, South East and Yorkshire Water.
Not one supplier achieved the top ‘leading’ category for their quality of service and 10 suppliers were rated merely ‘average’ for their provision.
David Black, CEO of Ofwat, said: “It is very disappointing news for all who want to see the sector do better.
“It is not going to be easy for companies to regain public trust, but they have to start with better service for customers and the environment.
“We will continue to use all our powers to ensure the sector…
