Advisers have raised concerns about Legal & General’s (L&G) tactics to secure meetings to understand “distributor processes”.
A distribution oversight manager from Legal & General Retirement Retail has been requesting an hour-long review meeting with advisers to fulfil regulatory “obligations”.
But some advisers have suggested the process appears to be more of an information gathering exercise or potential sales pitch.
Correspondence seen by Money Marketing shows advisers have been contacted to arrange a review for L&G to understand the “distributor processes and approaches to gain invaluable feedback on [its] products and service”.
The email states: “Legal & General Retail Retirement Income take its obligations under the Financial Conduct Authority’s RPPD (Responsibilities of Providers and Distributors for the Fair Treatment of Customers) seriously and, as such, periodically conduct reviews with their distributors.”
Advisers were told the review “normally entails” a discussion around areas such as company background; business structure; authorisation and…
